Late and No Show Policy

Late Policy

As an appointment-based clinic, it is imperative that our customers and clinic staff establish a cooperative partnership to adhere to appointment times. All clinics in the Department of  Primary Care will make every effort to see our patients in compliance with TRICARE standards.

We strongly encourage patients to arrive 10 minutes prior to their scheduled appointment time. This allows for completion of the nursing intake and time for your appointment. Patients who arrive more than 10 minutes late may be asked to reschedule.

If you cannot make your scheduled appointment, please reschedule by calling the call center (913) 684-6250, Monday -Friday 7 a.m.-4 p.m. during business hours. This will aid in timely patient flow, help decrease patient wait times, and allow other patients to book appointments.

No Show Policy

In order to provide the highest accessibility to our patients, we request patients call (913) 684-6250 during business hours Monday -Friday 7 a.m.-4 p.m. to cancel appointments rather than "no show". Your unused, canceled appointment may be used for another patient to gain access to care. Units will be notified of beneficiaries who demonstrate a pattern of failing to cancel appointments in a timely manner.

Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Munson Army Health Center offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone.  

To use Remote Pharmacy Check-In with Q-Anywhere:
Using your cell phone, text “Get in line” to 1-833-851-1505 or scan the QR code, hit send and follow the prompts in the link.
Enter your DOD ID# to check in remotely and select the pharmacy point of service of your choice. SCRIPTCENTER or PHARMACY LOBBY
                The SCRIPTCENTER offers contactless pickup and expanded hours from the pharmacy lobby, find out more >>>can we link the ScriptCenter to the other page???
Please enter the name of the prescriptions to activate. If you do not know the name, please describe the medication “blood pressure” or “dentist visit yesterday” or “3 new meds”
The pharmacy will only process NEW/RENEWAL prescriptions (NO REFILLS) entered within the last 14 days, and will send you a text when they are ready for pickup.
All refills must be called in through the REFILL line or the MHS Patient Portal
 
Important things to remember:
 
    -The Q-Anywhere function is available only during the selected pharmacy’s operating hours.  If the selected pharmacy is closed, you will receive a text indicating such.
 
    -Hard copy prescription for a medication that is needed same day will be required to drop-off their prescription at the pharmacy of their choice.
 
    -All other prescriptions MUST be sent electronically from your provider to the pharmacy prior to activating via Q-Anywhere.    
 
    -You may message with pharmacy staff using the web link when activating your prescription.