Late and No Show Policy

Late Policy

As an appointment-based clinic, it is imperative that our customers and clinic staff establish a cooperative partnership to adhere to appointment times. All clinics in the Department of  Primary Care will make every effort to see our patients in compliance with TRICARE standards.

We strongly encourage patients to arrive 10 minutes prior to their scheduled appointment time. This allows for completion of the nursing intake and time for your appointment. Patients who arrive more than 10 minutes late may be asked to reschedule.

If you cannot make your scheduled appointment, please reschedule by calling the call center (913) 684-6250, Monday -Friday 7 a.m.-4 p.m. during business hours. This will aid in timely patient flow, help decrease patient wait times, and allow other patients to book appointments.

No Show Policy

In order to provide the highest accessibility to our patients, we request patients call (913) 684-6250 during business hours Monday -Friday 7 a.m.-4 p.m. to cancel appointments rather than "no show". Your unused, canceled appointment may be used for another patient to gain access to care. Units will be notified of beneficiaries who demonstrate a pattern of failing to cancel appointments in a timely manner.