We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from our pharmacy. If you have a prescription from a TRICARE network or non-network doctor, you may fill it here, as long as it’s available on the TRICARE Uniform Formulary. We are able to provide up to a 90-day supply for most medications, so make sure to ask you provider to write your prescription for a 90-day supply.
The pharmacy lobby is open and available for patients to use, Monday through Friday from 8 a.m. to 4:30 p.m. Patients may activate new or renewal prescriptions or pick-up completed prescriptions and refills when visiting the lobby. When returning to the Pharmacy lobby to pick-up completed prescriptions or refills that have already been called-in and are waiting on the shelf, please proceed to the Pharmacy’s pick-up window, at Window #7, for expedited service. The Pharmacy Drive-Thru is Permanently CLOSED!
Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Munson offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone.
To use Remote Pharmacy Check-In with Q-Anywhere:
Using your cell phone, text “Get in line” to Munson at 833-851-1505 M-F from 8 a.m. to 4 p.m.
Enter your DOD ID# to check in remotely and automatically activate all your new prescriptions.
The pharmacy will process all your NEW/RENEWAL prescriptions (NO REFILLS), and will send you a text when they are ready for pickup.
When picking up prescriptions, customers must have a military ID card for all beneficiaries 10 years and older (Age has been updated). A photocopy or a digital copy (front and back) of the ID card may be used. For prescriptions that are ready on the Pharmacy’s shelf, please use the Pick-Up window, located at Window #7 in the lobby, for expedited service (no ticket from the kiosk required).
The Pharmacy will keep completed prescriptions on the shelf for 10 business days before returning them to stock. According to federal law, the Pharmacy cannot dispense prescriptions that expire before they are picked up.
Our Military Pharmacy Services
The Munson pharmacy accepts all electronic prescriptions from providers outside of Fort Leavenworth. This includes prescriptions for both controlled substances (CII-V medications) and non-controlled substances. Electronic prescriptions are sent using a private, secure, and closed network. They help prevent medication errors since the prescription information populates within the Pharmacy’s system, eliminating the need for Pharmacy staff to decipher and re-type handwritten prescriptions into our electronic medical record. Electronic prescriptions are immediately sent to the Pharmacy, and if a patient calls ahead it will be ready when they visit the Pharmacy, which helps reduce wait times associated with dropping a prescription off and then having to come back at a later time to pick it up. Click here for more information on electronic prescribing.
- Providers should send these prescriptions electronically to “DOD FT LEAVENWORTH PHARMACY.”
- The Pharmacy’s NCPDP / NPI numbers are: 1721174 / 1730593567.
- Electronic prescriptions submitted for non-formulary medications will not be filled unless a patient has previously received approval to fill these medications.
Munson Army Health Center has transitioned to the DoD’s new electronic health record, MHS GENESIS. For more information, please visit https://munson.tricare.mil/Patient-Resources/MHS-GENESIS-NEW-Electronic-Health-Record-System
Since our transition to MHS Genesis, several important changes have occurred within the Pharmacy that we want to inform our patients about.
Activating New or Renewal Prescriptions
Prescription RENEWALS are prescriptions that a patient has previously been on, but a provider sends a new or updated version of the prescription to the Pharmacy. Patients may have run out of refills, or the prescription may have expired, which prompted the patient to request a renewal from the provider either via a phone message, at an appointment, or via secure messaging to the provider, such as through the MHS Genesis Patient Portal.
- The MHS GENESIS Patient Portal allows patients to review their health history and request prescription RENEWALS from their provider when their prescription has expired or when there are no refills left. Please note, after requesting a prescription renewal from your provider through the MHS Genesis Patient Portal, once the provider enters it, you must still activate the prescription (using one of the methods below), before the Pharmacy fills your prescription.
- Patients who PCS to Fort Leavenworth from a non-MHS GENESIS site or retirees who have never filled prescriptions at Munson, may not be automatically registered in MHS GENESIS. If this occurs, patients will be directed to contact Medical Records so they can be registered in our system before we are able to fill their prescriptions. Please visit the Medical Records website for more information: https://munson.tricare.mil/Patient-Resources/Medical-Records-Release-of-Information
- Visit the Lobby. The Pharmacy lobby is open Monday through Friday from 8 a.m. to 4:30 p.m. Take a ticket from the kiosk and the Pharmacy staff will gladly assist you with all of your prescription needs once we call you to a window.
- Skip the Wait – Check in Using Q-Anywhere. Text “Get in line” to 1-833-851-1505 or scan the QR code shown below to begin using the remote pharmacy check-in system, Q-Anywhere! You will be prompted to enter each patient’s DoD ID number when checking-in. If you do not know the patient’s DoD ID#, you may visit the ID Card Office Online at https://idco.dmdc.osd.mil/idco/, click continue under “My Profile,” log-in, select the dependent you want to locate the DoD ID# for and scroll to find it. Make sure to reply with “Done” once you have finished entering each patient’s DoD ID#. Once you submit your request, the Pharmacy will begin processing your prescription(s) and will contact you if we have any questions. You will receive updates on the status of your prescription(s) as we process them. The pharmacy will only process prescriptions submitted to the Pharmacy within the past 14 days. Additionally, Q-Anywhere is not meant to process refills, hardcopy (paper) prescriptions, or prescriptions that we have kept on file for you. If you have prescriptions outside of this timeframe or meeting one of the previous criteria, please stop into the Pharmacy Lobby or call us to activate your prescriptions.
Patients will receive a notification when their prescription(s) are processed and ready for pick-up. Do not visit the Pharmacy until you receive a message that your prescription is ready for pick-up.
When returning the same day for pick-up
, please proceed to the Pharmacy lobby, text “I am here”
once you arrive, and wait for your number to be called. Please note, Q-Anywhere tickets do not carry over from one day to the next.
If picking up prescriptions activated using Q-Anywhere on a different day, patients may use the Pharmacy’s Pick-Up window, which is located at Window #7, for faster service.
Pharmacy now offers expedited prescription pick-up at Window #7 for all prescriptions that have been previously activated or called-in to the refill line and are ready on the shelf. Patients may walk directly up to Window #7 to obtain their prescription(s) without pulling a ticket from the lobby kiosk.
- Call. Contact the Pharmacy at 913-684-6250 (Choose Option 2). Please listen to the prompts. Monday through Friday from 8 a.m. to 4 p.m. There is a 24-hour turn-around time for prescriptions activated via the Call Center. For prescriptions needed sooner, please visit the lobby or use Q-Anywhere.
Patients must request refills
by contacting the automated refill line at 913-684-6500 or 1-888-745-6435 or calling the Pharmacy Call in-in line at (913) 684-6250 (Option 2). Please choose the prompt to refill your prescription. Refills require a two-business day turnaround for pick-up. Please plan accordingly for weekends and holidays.
Most refills for non-controlled medications
may be refilled once 75% of the medication is gone. Refills for controlled substances
will not be filled sooner than 3 days prior to the due date (or when the prescription is supposed to run out). After 10 business days, refills are returned back to stock. If you are unable to pick your medication up within the designated timeframe, please contact the Pharmacy to make alternative arrangements. According to federal law, the Pharmacy cannot dispense prescriptions that expire before they are picked up.
Over-the-Counter (OTC) Medication Program
A select list of over-the-counter medications are available to beneficiaries at Munson’s Outpatient Pharmacy. These medications are intended for short-term use and are NOT
intended to treat chronic conditions. Patients should seek medical care for worsening symptoms or symptoms lasting longer than 72 hours. Patients must meet the age requirements listed on the manufacturer’s packaging (and shown on Munson’s OTC Medication List) and all OTC medications must be entered under the appropriate patient’s electronic health record to screen for allergies and drug interactions. Families may receive up to two (2) items per family per week. Patients may request OTC medications by either visiting the lobby and pulling a ticket or calling us to request these items.
Click here to access the most current version of the over the counter medications Munson's OTC List updated November 2022.
A formulary is a list of prescription drugs, both generic and brand name, which identifies the medications that are available and may be filled for a patient as part of the TRICARE pharmacy benefit. As part of Munson’s transition to MHS Genesis, we expanded our formulary to align with the Department of Defense’s (DoD) Uniform Formulary. While we may not have every medication or strength of medication on our shelf, if it is on the DoD Uniform Formulary (and if all required paperwork for specialty medications has been submitted & approved), we can typically order this for our patients within 1-2 business days.
Patients may use the TRICARE Formulary Search Tool
to look up costs, quantity limits, therapeutic alternatives, and download Prior Authorization (PA) or Medical Necessity (MN) forms for their provider to fill out. All PA forms must be submitted by your provider (either electronically, via fax, e-mail, or mail) to Express Scripts for review. If you have a non-formulary medication, please contact the Pharmacy for more details. Please review our Understanding Formulary Designations Info Sheet
to learn more about the formulary designations found within the TRICARE Formulary Search Tool.
Home Delivery Option
With TRICARE Pharmacy Home Delivery, picking up your prescriptions is as easy as picking up your mail since maintenance medications are delivered right to your home. Get up to a 90-day supply of your long-term medicines. Enjoy free standard shipping, however, copayments may apply. Create an account with Express Scripts Home Delivery
. You can also download the mobile app at this link
. We recommend having a 30-day supply of medication on hand while your first order is processed.
If you are new to the area or have a prescription that was filled at another pharmacy, you can request that the pharmacy transfer your prescription to Munson. Please visit the Pharmacy lobby or call us to request a prescription transfer. We will need your prescription information (i.e., medication name, strength, Rx number, etc.), what pharmacy the medication was last filled at, and that pharmacy’s phone number. Transfers may take three to five business days to complete, so please plan accordingly.
For patients arriving from other MTFs that also use MHS Genesis, if the prescription has refills remaining, Munson’s Pharmacy should be able to fill this prescription without contacting the other pharmacy. You may try refilling this via out automated refill line (913-684-6500
) or by coming into the lobby or calling us with your prescription information.
Medication Storage and Disposal
Proper medication storage helps prevent children and pets from accidentally getting into medications, which can lead to unintentional poisoning, overdose, permanent harm, and even death. The Center for Disease Control and Prevention (CDC) recommends putting medications up and away and out of children’s reach or sight. The CDC also recommends putting medications away every time they are used and not leaving them on the counter or at the bedside. Visit the CDC's website for more information on proper medication storage
Proper medication disposal reduces accumulation in the home and the subsequent risk of unintentional poisoning, drug abuse, and diversion. The preferred method for proper medication disposal is at a designated drug takeback location. Munson's medication disposal receptacle, located near window #1 in the lobby, is available for patients to use to discard the majority of their unused medications several exclusions apply, including syringes, needles, and liquids greater than 4 ounces. Patients may also use the Coffee Grounds or Kitty Litter Method
. Additionally, if a medication is on the FDA Flush List
patients may dispose of it by flushing it down the toilet.
for a guide that provides information on properly disposing needles and syringes. However, patients are advised to follow local county/municipality guidelines on properly disposing needles and syringes. Please visit the FDA's Safe Disposal of Medicines
website for more information or contact the Pharmacy with questions.
Consult a Clinical Pharmacist
Patients can request a consultation with a clinical pharmacist by calling 913-684-6250
and setting up an appointment to meet with one of our clinical pharmacists. Our clinical pharmacists work together with your primary care manager to help better manage your medications for a variety of conditions including:
- Chronic Obstructive Pulmonary Disease (COPD)
- High Blood Pressure
- High Cholesterol
- Attention Deficit Hyperactivity Disorder (ADHD Medication Education)
Our clinical pharmacists can also provide medication device training, medication reconciliation, in-depth medication and disease state education, refill synchronization, and medication wallet card or pill box assistance.