At Munson Army Health Center, our knowledgeable and dedicated team of pharmacy professionals pride themselves on serving the Fort Leavenworth community. Munson Army Health Center's Pharmacy Department is a professionally diverse staff of military and civilian personnel, which consists of Registered Pharmacists, Pharmacy Technicians, Administrative and Supply Management personnel, and Red Cross volunteers.
The Pharmacy’s mission is to provide patient-centered pharmaceutical care, grounded in quality, safety, and innovation, to optimize readiness and sustain the well-being for all we serve. One of our main priorities is to help you understand your medications and to promote the safe use of medications for all of our beneficiaries. Our team of pharmacists will make sure you understand what your medication is for, how to take your medication, common side effects, and answer any other questions you may have regarding your prescription.
**Starting June 21, 2021, the Pharmacy lobby will be OPEN for all beneficiaries who wish to come into the facility to have their prescriptions processed! The Pharmacy Drive-Thru will also be available for patients who wish to pick-up or drop off their prescriptions. More detailed information can be found below**
When picking up prescriptions, customers must have a military ID card for all patients over the age of 10. *NOTE: Due to COVID-19, the age requirement for ID Cards has increased to all beneficiaries over 14 years old through June 30, 2021
. A photocopy or a digital copy (front and back) of the ID card may be used.
According to federal law, the Pharmacy cannot dispense prescriptions that expire before they are picked up.
The Munson pharmacy accepts all electronic prescriptions from providers outside of Fort Leavenworth. This includes prescriptions for both controlled substances (CII-V medications) and non-controlled substances. Electronic prescriptions are sent using a private, secure, and closed network. They help prevent medication errors since the prescription information populates within the Pharmacy’s system, eliminating the need for Pharmacy staff to decipher and re-type handwritten prescriptions into our electronic medical record. Electronic prescriptions are immediately sent to the Pharmacy, and if a patient calls ahead it will be ready when they visit the Pharmacy, which helps reduce wait times associated with dropping a prescription off and then having to come back at a later time to pick it up. Click here for more information on electronic prescribing.
- Providers should send these prescriptions electronically to “DOD FT LEAVENWORTH PHARMACY.”
- The Pharmacy’s NCPDP / NPI numbers are: 1721174 / 1730593567.
- Electronic prescriptions submitted for non-formulary medications will not be filled unless a patient has previously received approval to fill these medications.
MHS GENESIS Transition
Munson Army Health Center has transitioned to the DoD’s new electronic health record, MHS GENESIS. For more information, please visit https://munson.tricare.mil/Patient-Resources/MHS-GENESIS-NEW-Electronic-Health-Record-System
As part of our transition to MHS Genesis, several important changes have occurred within the Pharmacy that we want to inform our patients about.
- The Pharmacy’s formulary, or list of available medications that we can fill prescriptions for, has expanded to align with the DoD’s Uniform Formulary. For more information, please see our “Pharmacy Formulary” section below.
- TRICARE Online and Secure Messaging prescription activation will no longer be available for patients to use to activate their prescriptions. This has been replaced by the MHS GENESIS patient portal, which allows patients to review their health history and request prescription RENEWALS from their provider when their prescription has expired or when there are no refills left.
- Patients have a variety of ways to activate their prescriptions, which include stopping into the Pharmacy lobby, calling the Pharmacy Call Center, dropping off prescriptions in the drive-thru, and using the Pharmacy’s new remote queuing solution, Q-Anywhere, to have the pharmacy begin processing your prescription needs. Please see the section on “Activating your New or Renewal Prescriptions” for more information.
- Patients currently registered at Munson or who currently fill prescriptions at Munson will be proactively registered in MHS GENESIS by our Patient Administration team. If a patient PCS’s to Fort Leavenworth from a non-MHS GENESIS site or is a dependent or retiree who has never filled prescriptions at Munson before, the patient will need to contact Medical Records at 913-684-6642 to register themselves before we are able to fill their prescriptions.
Activating New or Renewal Prescriptions
- Call. Contact the Pharmacy at 913-684-6059 Monday through Friday from 8 a.m. to 4 p.m. The phones are busiest during the morning hours, so if you have difficulty reaching the pharmacy, please try calling in the afternoon.
- Stop into the Lobby. Visit the Pharmacy, which is located on the first floor of Munson Army Health Center, Monday through Friday from 8 a.m. to 4:30 p.m. Patients will be required to take a ticket from the Pharmacy’s Q-Flow ticketing machine and wait until their number is called. The Pharmacy’s new queuing system is also able to send prescription status updates via text message, if a phone number is registered once the patient checks in at the kiosk (standard data and messaging rates apply).
- Drop Off. Paper copies of prescriptions given to you by your provider may be dropped off to the Pharmacy using the drop box located at the front entrance (weekdays until 10 a.m.) or via the drive-thru (weekdays from 10 a.m. to 4:30 p.m.). Patients must fill out a “Prescription Drop-Off Request” form and place this, along with their prescriptions, in the drop box. Patients may also drop their handwritten prescriptions off at Pharmacy by taking a ticket and waiting for their number to be called. Please note – providers may now electronically prescribe all medications to the MAHC Pharmacy, including controlled substances. This is often a much faster process for both your provider and the Pharmacy and it helps reduce the chances for medication errors. Review the section above on “Electronic Prescriptions” or click here for a flyer you can download on electronic prescriptions and bring to your provider at your next appointment.
- Skip the Wait – Check in Using Q-Anywhere. Text “Get in line” to 1-833-851-1505 or scan the QR code shown below to begin using the remote pharmacy check-in system, Q-Anywhere! You will be prompted to enter the patient’s DoD ID number when checking-in. If you do not know the patient’s DoD ID#, you may visit MilConnect to find it at: https://milconnect.dmdc.osd.mil/milconnect/, log-in and select “My Profile” à “Update and View My Profile” and then locate the patient’s DoD ID#. Once you submit your request, the Pharmacy will begin processing your prescription(s) and will contact you if we have any questions. You will receive updates on the status of your prescription(s) as we process them. The pharmacy will only process prescriptions submitted to the Pharmacy within the past 14 days. If you have prescriptions outside of this timeframe, please stop into the Pharmacy or call the Pharmacy at 913-684-6059 to have us begin working on your prescriptions. When returning for pick-up, please proceed to the Pharmacy Lobby, Monday through Friday from 8:00 a.m. to 4:30 p.m., or the Pharmacy Drive-Thru, Monday through Friday from 10:00 a.m. to 4:30 p.m.
*Please note: Q-Anywhere only works for the patient whose DoD ID # you send to us. If you have requests for multiple family members, these requests must be sent individually for each patient. If you do not know the patient’s DoD ID#, visit MilConnect to find it, call the Pharmacy to activate your prescriptions, or stop into the lobby so we can process the prescriptions*
Patients must request refills by contacting the automated refill line at 913-684-6500. Refills require a two-business day turnaround for pick-up. Please plan accordingly for weekends and holidays.
Refills for non-controlled medications
may be called-in up to 7 days in advance. Refills for controlled substances
will not be filled sooner than 3 days prior to the due date (or when the prescription is supposed to run out). After 10 business days, refills are returned back to stock. If you are unable to pick your medication up within the designated timeframe, please contact the Pharmacy to make alternative arrangements.
A formulary is a list of prescription drugs, both generic and brand name, which identifies the medications that are available and may be filled for a patient as part of the TRICARE pharmacy benefit. As part of Munson’s transition to MHS Genesis, we expanded our formulary to align with the Department of Defense’s (DoD) Uniform Formulary. While we may not have every medication or strength of medication on our shelf, if it is on the DoD Uniform Formulary (and if all required paperwork for specialty medications has been submitted & approved), we can typically order this for our patients within 1-2 business days.
Patients may use the TRICARE Formulary Search Tool
to look up costs, quantity limits, therapeutic alternatives, and download Prior Authorization (PA) or Medical Necessity (MN) forms for their provider to fill out. All PA forms must be submitted by your provider (either electronically, via fax, e-mail, or mail) to Express Scripts for review. If you have a non-formulary medication, please contact the Pharmacy for more details. Please review our Understanding Formulary Designations Info Sheet
to learn more about the formulary designations found within the TRICARE Formulary Search Tool.
Home Delivery Option
With TRICARE Pharmacy Home Delivery, picking up your prescriptions is as easy as picking up your mail since maintenance medications are delivered right to your home. Get up to a 90-day supply of your long-term medicines. Enjoy free standard shipping, however, copayments may apply. Create an account with Express Scripts Home Delivery
. You can also download the mobile app at this link
. We recommend having a 30-day supply of medication on hand while your first order is processed.
If you are new to the area or have a prescription that was filled at another pharmacy, you can request that the pharmacy transfer your prescription to Munson. Please call the Pharmacy at 913-684-6059 to request a prescription transfer. We will need your prescription information (i.e., medication name, strength, Rx number, etc.), what pharmacy the medication was last filled at, and that pharmacy’s phone number. Transfers may take three to five business days to complete, and may not be available for all overseas duty stations.
Over-the-Counter (OTC) Medication Program
A select list of over-the-counter medications are available to beneficiaries at Munson’s Outpatient Pharmacy. These medications are intended for short-term use and are NOT
intended to treat chronic conditions. Patients should seek medical care for worsening symptoms or symptoms lasting longer than 72 hours. Patients must meet the age requirements listed on the manufacturer’s packaging (and shown on Munson’s OTC Medication List) and all OTC medications must be entered under the appropriate patient’s electronic health record to screen for allergies and drug interactions. Families may receive up to four (4) items every 2 weeks.
Patients must make all requests for OTC medications must be made prior to arriving at the pharmacy, so please contact the Pharmacy’s Call Center to initiate this request.
**NEW – Please note, there have been several updates to Munson’s OTC Medication List as part of our transition to MHS GENESIS. Click here to access the most current version of Munson’s OTC Medication List.
Medication Storage and Disposal
Proper medication storage helps prevent children and pets from accidentally getting into medications, which can lead to unintentional poisoning, overdose, permanent harm, and even death. The Center for Disease Control and Prevention (CDC) recommends putting medications up and away and out of children’s reach or sight. The CDC also recommends putting medications away every time they are used and not leaving them on the counter or at the bedside. Visit the CDC's website for more information on proper medication storage
Proper medication disposal reduces accumulation in the home and the subsequent risk of unintentional poisoning, drug abuse, and diversion. The preferred method for proper medication disposal is at a designated drug takeback location. Although Munson’s medication disposal receptacles are currently unavailable for patients due to COVID-19 restrictions, there are several other avenues patients can use to properly dispose of unwanted or unneeded medications. Most commonly, patients can use the Coffee Grounds or Kitty Litter Method
. Additionally, if a medication is on the FDA's Flush List
patients may dispose of it by flushing it down the toilet. Please visit the FDA's Safe Disposal of Medicines
website for more information or contact the Pharmacy with questions.
Consult a Clinical Pharmacist
Patients can request a consultation with a clinical pharmacist by calling (913) 684-6250 and setting up an appointment to meet with one of our clinical pharmacists. Our clinical pharmacists work together with your primary care manager to help better manage your medications for a variety of conditions including:
- Chronic Obstructive Pulmonary Disease (COPD)
- High Blood Pressure
- High Cholesterol
- Attention Deficit Hyperactivity Disorder (ADHD Medication Education)
Our clinical pharmacists can also provide medication device training, medication reconciliation, in-depth medication and disease state education, refill synchronization, and medication wallet card or pill box assistance.