Patient Advocate/Beneficiary Counseling and Assistance Coordinator (BCAC)
Our Patient advocate works for you, our patients. The Patient Advocate ensures that you have the information you need in order to make the best possible decisions about your health care. The Patient Advocate makes sure patients are aware of available resources and their Rights and Responsibilities within the Military Healthcare System. The Patient Advocate serves as a liaison between patients and the medical team, communicating patients' questions and concerns, investigating patient concerns and directing them to the appropriate person or agency for resolution.
The Patient Advocate is devoted to guiding patients through the confusing maze of healthcare with compassion and understanding.
The Patient Advocate coordinates communication between patients, family members, medical professionals, and administrative team members to ensure that patients are receiving the best possible healthcare services. Our patient advocate responsibly:
- Directs patient inquiries or concerns
- Facilitates satisfactory resolution
- Explains policies to patients
- Performs as a liaison between patients and the health center Commander.
Interactive Customer Evaluation (ICE)
ICE is a web-based tool
that collects your feedback on services at this facility.
Joint Outpatient Experience Survey (JOES)
We care what you think. Take a few minutes to fill out the Joint Outpatient Experience Survey (JOES) when you get it by mail or email. JOES is a survey that asks questions about your military health care experience. It's secure and we won't share your personal information. More information CLICK HERE.