Safety & Quality
At Munson Army Health Center we believe keeping our patients and employees safe is non-negotiable. Safety is fundamental to delivering quality healthcare and a right of the patients who entrust us with their care.
We encourage patients, families and employees to participate in our safety program. They are empowered to intervene if they see a potential safety concern and report it to the Clinic team. We have accomplished much since we began our safety program, but ours is a journey that is never ending.
Patient Advocate
Our Patient advocate works for you, our patients. The Patient Advocate ensures that you have the information you need in order to make the best possible decisions about your health care. The Patient Advocate makes sure patients are aware of available resources and their Rights and Responsibilities within the Military Healthcare System. The Patient Advocate serves as a liaison between patients and the medical team, communicating patients' questions and concerns, investigating patient concerns and directing them to the appropriate person or agency for resolution.
The Patient Advocate is devoted to guiding patients through the confusing maze of healthcare with compassion and understanding.
The Patient Advocate coordinates communication between patients, family members, medical professionals, and administrative team members to ensure that patients are receiving the best possible healthcare services. Our patient advocate responsibly:
- Directs patient inquiries or concerns
- Facilitates satisfactory resolution
- Explains policies to patients
- Performs as a liaison between patients and the health center Commander.
Have your received outstanding service from someone in MAHC? You may put in an ICE Complement.
Report Safety Concerns
Patients can report a safety concern directly to the unit leadership. Patients can also elevate their concern to an executive hospital leader.
To report a patient safety or quality concern, contact the Department of Quality & Safety at 913-684-6703/6563.
For comments, concerns or to report a facility, grounds or non-patient related safety concern, contact the Safety & Occupational Health Office at 913-684-6223.
Patients may also report concerns to our accrediting body:
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Joint Commission Accreditation and Certification Munson Army Health Center
In November 2021 MAHC went through The Joint Commission Accreditation and Certification audit process to evaluate the quality and safety of patient care within our organization. Joint Commission accreditation and certification means that our organization complies with the highest national standards for safety and quality of care and is committed to continually improving patient care. Accreditation/certification is recognized nationally as The Gold Seal of Approval® in health care. Munson Army Health Center was awarded The Gold Seal of Approval® from The Joint Commission on 1 February 2022.
For more information on the Joint Commission CLICK HERE.
Healthcare Quality
The Military Health System and the Defense Health Agency are committed to making it easy for you to find information on how the MHS is performing.
Comparing Civilian Providers
Visit Hospital Compare, a national website, operated separately from the Military Health System. You can use Hospital Compare to find hospitals and compare the quality of their care. All civilian facilities in the TRICARE network can be found on Hospital Compare.